Employment Opportunities

CITES Help Desk Student Consultant

The CITES Help Desk is seeking students to fill several part-time consulting positions. The Help Desk provides phone, email, chat, and walk-in support for University faculty, staff, and students. Common problems we solve are email and quota issues, password resets, computer virus infections, wireless and dialup installations, and general troubleshooting. The minimum time commitment for this position is 10 hours per week.

Required Experience:

• Familiarity with CITES networking services, such as UIUCnet wireless
• Working knowledge of CITES email systems and NetFiles
• Knowledge of Mac and PC operating systems especially Windows XP/Vista and Mac OS X
• Familiarity with CITES passwords and their functions

Required Skills:

• Ability to speak to people of varying technical expertise in person, over the phone, and by email/chat
• Excellent written and oral communication skills
• Demonstrable customer service skills
• Ability to work with sensitive information in a conscientious manner
• Punctuality, responsibility, and accountability

To apply for the CITES Help Desk Student Consultant position, fill out the online application form. Note: These positions are not related to the CITES Instructional Computing Services lab consultants.

CITES Help Desk Technical Writer

The CITES Help Desk is seeking one person to fill a part-time technical writing positions for the Help Desk's knowledgebase. The time commitment for this position is 10 to 15 hours per week. Preference is given to candidates who can commit to at least one year in the position.

Duties:

• Write, proofread, and edit detailed technical information for the Help Desk's knowledgebase
• Follow style guide and best practice guidelines for writing
• Interpret and communicate technical information to others
• Research and test solutions to technical problems

Requirements:

• Familiarity with CITES services including Express Email, NetFiles, and UIUCnet Wireless.
• Expertise with Windows and Mac operating systems
• Excellent written and oral communication skills
• Strong organizational skills and attention to detail
• Demonstrable customer service skills
• Ability to work independently

Desired Qualifications:

• Coursework in technical writing, journalism, rhetoric, or similar English language classes
• Technical aptitude and computer troubleshooting skills
• Previous experience in a customer service-oriented organization
• Working knowledge of HTML

To apply for the CITES Help Desk Technical Writer position, fill out the online application form. If you have questions, you can contact Janiele Buckner at (217) 333-1084.