Contact Information

Hours (Fall 2008)

The Help Desk will be open during move-in weekend and Labor Day weekend.
Saturday, August 23 - 10:00 AM to 6:00 PM
Sunday, August 24 - 10:00 AM to 8:00 PM

Saturday, August 30 - 10:00 AM to 6:00 PM
Sunday, August 31 - 10:00 AM to 8:00 PM
Monday, September 1 - Closed in observance of Labor Day

Our normal hours of operation begin Monday, August 25.

Walk-in: Room 1211 DCL (map below)
8:30 AM to 5:00 PM Monday through Friday

Phone: (217) 244-7000 or (800) 531-2531
8:30 AM to 8:00 PM Monday through Friday
5:00 PM to 8:00 PM Sunday

Email: consult@illinois.edu
8:30 AM to 5:00 PM Monday through Friday
5:00 PM to 8:00 PM Sunday

Chat: click the Live Help Chat button on any Help Desk web page
8:30 AM to 5:00 PM Monday through Friday

Fax: (217) 333-4368

The Help Desk is closed on campus holidays. See the Holidays section below for a list of closed dates.

Holidays

The Help Desk is closed on all campus holidays and reduced services days:

• Friday, Jul 4, 2008: Independence Day
• Monday, September 1, 2008: Labor Day
• Thursday, November 27, 2008: Thanksgiving Day
• Friday, November 28, 2008: day after Thanksgiving
• Wednesday, December 24, 2008: Christmas Eve
• Thursday, December 25, 2008: Christmas Day
• Friday, December 26, 2008: Day after Christmas
• Monday, December 29, 2008: Reduced Service Day
• Tuesday, December 30, 2008: Reduced Service Day
• Wednesday, December 31, 2008: Reduced Service Day
• Thursday, January 1, 2009: New Year's Day
• Friday, January 2, 2009: Reduced Service Day

The above list of holidays and reduced services days was taken from the Campus Holidays schedule for the 2008-2009 academic year.

Location

The CITES Help Desk is in Room 1211 of the Digital Computer Lab (DCL). DCL is located on the corner of Springfield and Matthews Avenues at 1304 W. Springfield, Urbana, Illinois.

The Help Desk is directly on your right if you enter through the southwest doors adjacent to Kenney Gym. The southwest and southeast entrances have accessible doors that open automatically.

Click on the map image to go to a larger, interactive campus map.

Transportation

Bus: The 21 Quad, 22 Illini, 23 East Shuttle, and 26 Pack have stops in front of or adjacent to DCL. See the Champaign-Urbana MTD web site for schedule and route information.

Bicycle: Bike racks are located to the north of DCL.

Car: Metered parking is available along Springfield Avenue, Matthews Avenue, and Wright Street.